From idea to impact, we create the future
With a relentless pursuit of excellence and creativity, innovators across Vodacom show every day how technology can revolutionise the way that we work, engage and build value across Africa. Let’s dive into some of the exciting innovations defining Vodacom’s future.
Spotlight on success: RPA Citizen Developers’ Connect & Create Summit
Vodacom Tanzania’s commitment to empowering citizen developers has unlocked 116 automation opportunities, and it’s totally giving simplicity.
The inaugural Connect & Create Summit was a powerhouse of collaboration, with 35 citizen developers joining forces. It was a unique event for fostering insights, sharing best practices and driving creativity – resulting in 48 automated processes developed and a robust pipeline for future growth.
“The energy, creativity and collaboration during this summit were nothing short of inspiring. Here’s to pushing the boundaries of what’s possible with automation!” says Ibrahim Bonzo, Business Analyst: RPA at Vodacom Tanzania, who led the Summit.
Among several other achievements, the RPA Citizen Developer programme has driven SLA improvements (96%) and prevented 6 000 monthly calls, saving 2.5 million Tanzanian shillings.
Now that deserves a round of applause!
At the RPA Connect & Create Summit, the top contributors – Perfect Sway, Annie Mngodo and Robers Balaile – led the charge, automating up to six processes each.
The summit underscored the incredible benefits of cross-department collaboration and the transformative power of collective problem-solving, showcasing Vodacom’s dedication to building a better digital future.
Join us as we redefine the landscape of connectivity and innovation. Participate, collaborate, and let’s shape the future of technology in Africa, together.
Making automation work for you
The Robotic Process Automation (RPA) Citizen Developer training empowers you with the skills and tools to transform your day. Its use in Vodacom South Africa’s Subscriber Collections area highlights just a few of the ways in which automation can be used to your advantage, to work for you.
Today, about 70% of administrative tasks within the area are driven by automation – handling everything from bank details and proof of payment to fraud monitoring. This transformation frees up teams to focus on what matters most: engaging customers and providing exceptional service.
Next stop: Corporate Collections, where the team will implement their new solutions for even greater impact.
Feel the vibe of HackFest 2025
Innovation isn’t only about automation – it’s also about nurturing creativity. The annual Hackathon has become a driving force in celebrating and cultivating innovation across our Vodacom markets. HackFest 2025 unites brilliant minds in a showcase of both talent and technology.
And the market winners (so far) are...
Congratulations to the teams that have been crowned market champions so far. We’re excited to see you shine on the All-Africa stage!
Ethiopia
Customer: The Innovators
Introducing Augmented Reality (AR) Customer Support: Customers use their phone cameras for real-time AR guidance, while agents provide remote visual aid with AR overlays on screens.
Simplicity: NocAI
NocAI enhances telecom operations through real-time monitoring, instant incident detection, and automated ticketing, complete with self-healing solutions and an AI chatbot for seamless support.
Growth: PesaSwap
Gamifying M-PESA financial interactions with mining, NFT battles, prediction markets, and social features, offering rewarding challenges and interactive experiences.
Purpose: SitePulse
An AI-driven system for predictive management using machine learning to forecast demand, automate resource allocation, and integrate renewable energy for reduced consumption and carbon emissions.
Tanzania
Customer: Groundbreakers
CXPulse captures the real-world customer journey and mobile service status for improved monitoring.
Simplicity: Hack Wave
AI-driven quality assurance for 100% call and chat reviews, elevating feedback accuracy and replacing the current 2% evaluation rate in Tanzania.
Growth: ZIDI
SKULIPESA offers mobile solutions for managing student pocket money with parental monitoring, transaction limits, and Vodacom eLearning opportunities.
Purpose: Eco-Stewards
EcoCollect streamlines waste management with affordable bins and on-demand garbage collection service.
Kenya
Growth: Kingasphere
A regional Cyber Threat Intelligence solution for managing cyber threats and attack surface management.
Customer: KAA RADAR
Automating fraud detection by alerting customers promptly in case of suspected fraud.
Simplicity: GURU
A Gen AI assistant that unifies enterprise knowledge, reducing deployment times from months to weeks and cutting issue resolution from days to minutes.
Purpose: JOBI
A Safaricom outsourcing app that offers small fees for completed work, especially during high-priority tasks, aiding workload management. It’s also an avenue for identifying potential hires.
Egypt
Customer: Customer Satisfaction Detector
An AI programme that reads customer emotions through existing service location cameras, offering real-time insight into satisfaction levels.
Simplicity: Kporia
An AI-driven solution for detecting and resolving network issues. It analyses vast amounts of data to predict problems, prioritise solutions, and enhance network performance.
Growth: Latent Traffic Miner
Leverages network KPIs and data analytics to identify latent traffic, suggesting sector upgrades and new capacity needs.
Purpose: InTouch
A digital platform enabling communication between the deaf community and service providers for everyday needs such as doctor appointments and grocery orders, all through a sign-language-friendly interface.
Join the upcoming HackFest events to find out who wins their market finals:
At the time of publishing, winners from Vodacom DRC were not yet available, but keep an eye on the Vodacom Innovation community page for the announcement.
For this and more HackFest news, be sure to become a member of the Vodacom Innovation community. Let’s redefine the landscape of connectivity and innovation and shape the future of technology in Africa, together.
